Support Resources
How Can We Help You?
Personal Assistance
Need Expert Help?
Our technical support team is here to help you with any questions or issues.
Phone Support
Speak directly with our technical experts for immediate assistance.
Email Support
Send us detailed questions and receive comprehensive written responses.
WhatsApp Support
Get quick help through WhatsApp for urgent technical issues.
Support Promise
Our Commitment To You
We're committed to providing exceptional support for all your security system needs.
Free Security Audits
Complimentary security assessments within Nairobi to optimize your system performance.
Warranty Coverage
Comprehensive warranty support for all Longse products with professional installation.
Remote Support
Remote troubleshooting and configuration assistance for quick problem resolution.
Emergency Security Support
Critical security system failures? We offer 24/7 emergency response within Nairobi.
Call Emergency Line: +254 722 715 581Service Policy
Warranty Terms
All Isys Technologies installations come with comprehensive warranty coverage. Hardware components are covered by manufacturer warranties (1-3 years depending on product), while our installation workmanship is guaranteed for 12 months.
Support Procedures
Our support team follows a systematic approach to ensure quick resolution:
- Initial assessment and remote troubleshooting
- On-site technical support if required
- Component replacement under warranty terms
- System retesting and optimization
Download Center
Tools & Utilities
Configuration Tools
Access specialized configuration software for Longse cameras, ZKTeco access control systems, and network setup utilities. Contact our support team for access credentials.
Maintenance Utilities
System diagnostic tools, backup utilities, and performance monitoring applications to keep your security infrastructure running at peak performance.